Responsive Support since 1993

Our timely support by e-mail is responded to as promptly as we can. In most cases within an hour or two during general business hours. Our general office hours are 9:00am to 5:00pm EST, Monday through Friday but we monitor support email outside of those hours as well. Closed Weekends and Holidays, but we do try to have personnel monitor the support emails on weekends. NOTE: In most cases where people do not get our support, it is because their SPAM FILTER or JUNK FILTER caught our response. If you don't receive a response within 1 business day, then resend or phone call us.

Click Button Below to Send us a Support Request:

You will receive a response from a real person. Fancy that! If you already have opened a support issue and it is not easily cleared up via email, then you will be called by our next available support personnel and given their direct phone number for future contact. Wow, actual phone support from someone at an Internet company. Yes, it's cool.

NOTE: Our "Order Line" of 770-565-6405 is open 24 hours a day, but they cannot answer any technical questions. Also check our Known Support Issues list if you are having a problem. You might find a resolution already posted there or in our Public Knowledge Base.

FEEDBACK About Our Support:

"By the way I love the new look! Really enjoy the program.
It is amazing to be able to get timely correct answers from any software company today, but Torrid Tech has always been right there."
Thanks
Dean St. Marie, CFP
February 19, 2007

"Thank you for the prompt reply and we are grateful for you assistance, which is far more than we could of expected, truly thank you. We have been an ambassador for this product because of its ease of use and now for your service...
- God Bless - Craig and Dawn Romero
January 18, 2007

"Tim, I don't like to flatter or be patronizing, however you, personally, and the firm are the most client friendly business that I have ever dealt with. Whether it was in the manual or in phone conversations, the descriptions of strengths and weaknesses of your product has been direct and candid avoiding the self-serving approach that must of us show. On the other hand, it's a lot easier to be honest when you have a strong product. Either way, it is a pleasure to deal with you. Thanks for you quick response."
Regards,
Lewis Nassau
June 28, 2006

"Using the product and really enjoying it. Thanks again for all your help. You have a depth of knowledge about the product and your answers to my e-mail questions were a big reason for me purchasing it."
George Wendt
April 4, 2006

"I just wanted to express my gratitiude for your real time help. It was very cool. The product itself is wonderful. Both products - RSP and your remote support solution. I just did an analysis based on pretty complex post retirement home buying, and it really works to aid in decision making. I was looking at selling my house and buying another in another state and securing a 15 year interest only loan. RSP did a great job in evaluating several options for me in a matter of about one hour."
Robert Keller
November 30, 2005

"I am rapidly approaching the age where I am seriously comtemplating retirement. I have tried many programs but this is fantastic. With other programs I have to "trick" them somehow or another to input my parameters. This program allows great flexibility. I am no financial guru but this retirement program allows me to really see how my retirement savings will both grow and be spent. And to boot I have had the best support...two times I had problems (not due to program problems...operator error) and the support provided was immediate. I even got a phone call on a Saturday....can't beat that for service."
Lee Pinder
June 28, 2004

"First of all I much appreciate the quick and prompt customer service .. yours is the best I've encountered so far in terms of Internet vendors."
Mike Goss
June 10, 2004

"The response time of Torrid-Tech Support is really great. And, the program also appears to be a winner."
- Jerry Schiowitz, Feb. 6, 2004

"Thanks. By the way, that is the first time I have received a personalized [support] email from an online sales company. Great job."
Jeff Martin, President of TruePricing.com, a web-enabled energy software firm
August 11, 2003

"I must say, of all the software I've bought over the years, your company has consistently provided the best customer support of them all... Thanks again - you guys are great. "
Terry Girardot
February 1, 2002

"Torrid Tech has walked the second mile in helping me solve a problem I was having. [The] staff really care about customer service. They should be cloned for the remainder of the software industry."
William M. Clements, Claremont, CA
November 30, 2001