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Technical Support |
Reliable Service |
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Responsive Support since 1993 NOTE: In 2010 edition, if you are getting a 'run-time error 9', program crashes, or your data does not show up when you open the program, then install the 2011 update and it will fix the problem. Go to this page to upgrade to the 2011 edition. Get it now... the most accurate version we have ever released! Hours Our timely support by e-mail is responded to as promptly as we can. In most cases within an hour or two during general business hours. Our general office hours are 9:00am to 5:00pm EST, Monday through Friday but we monitor support email outside of those hours as well. Closed Weekends and Holidays, but we do try to have personnel monitor the support emails on weekends. Our Order Line is open 24/7/365. Online Forums and Knowledge Base Please visit our new online support center. Here you can ask questions, search for answers, and receive help from our top notch support agents. Click this link to go to our Zendesk Support Center. CustomerHub Account Management Center Please visit our new online CustomerHub Account Management center for EXISTING CLIENTS WHO HAVE ALREADY PURCHASED OUR SOFTWARE. Here you login to update your address, email, phone, and credit cards. You can see past invoices, subscriptions and orders. You can access any bonus items if applicable. This is also how you access "WebCalcs for Advisors" if you have purchased that software. Click this link to go to CustomerHub. Submit a Support Request by Email NOTE: In most cases where people do not get our support, it is because their SPAM FILTER or JUNK FILTER caught our response. If you don't receive a response within 1 business day, then please resend or call us. Click Button Below to Send us a Support Request: You will receive a response from a real person. Fancy that! If you already have opened a support issue and it is not easily cleared up via email, then you will be called by our next available support personnel and given their direct phone number for future contact. Wow, actual phone support from someone at an Internet company. Yes, it's cool. Support by Phone NOTE: Our "Tech Support and Order Line" of 888.333.5095 is open 24 hours a day. They can assist with all types of matters and escalate tech support issues that they cannot answer. On occasion if we are overloaded with calls, you may have to leave a message and we will have someone call you back. Suggestions Make a suggestion for improvement in our new UserVoice feedback Forum! "Torrid Technologies gets an "A" for superb customer service...Thanks" - Richard Maxwell, Houston, Texas, July 7, 2010 "My wife and I have found the Retirement Planner to be a most valuable tool. We are within just a couple of years of retiring and the Planner has enabled us to explore many different scenarios. Every time we use the Planner, we discover another level of power and useful detail that has been built into the software. We have also appreciated your very quick response to our questions. Your answers have always cleared up our confusions and opened up new ways to analyze our situation. Again, thanks for all your help and support. We highly recommend the Retirement Planner to anyone who needs to evaluate different retirement options." - Ron and Sharon E., Minnesota, May 5, 2011 |
"And I might add, I have loved doing business with you and you guys probably top Mariner, which is a company designing primarily mac software, as the best customer service and awareness of any company doing business on the internet. Great product and service and whatever becomes of a mac version, best of luck to you guys!!" -Jim Trott, California, March 29, 2011 "Torrid Technologies gets an "A" for superb customer service...Thanks" - Richard Maxwell, Houston, TX "Thanks for the response. I will reload the program. I have always been and continue to be happy the service you company provides." - Lee Jennings, Seneca, SC "Your handling of this problem was excellent! Keep up the good work. The program is also excellent." - Lou Wingate, Mount Sterling, KY "The response time of Torrid-Tech Support is really great. And, the program also appears to be a winner." - Jerry Schiowitz, Framingham, MA "Thanks for your help. This is one of the easiest to use programs I've ever used. The team is to be commended for an excellent product." - Larry Konty, Tigard, OR "It is a simple and easy to understand program." - Gray Morrison, Metairie, LA "First of all I much appreciate the quick and prompt customer service .. yours is the best I've encountered so far in terms of Internet vendors." - Mike Goss, Arlington, VA
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Product Demonstrations |
For Personal Financial Planning |
For Financial Advisors |
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